Standards for a safe and trustworthy marketplace
At Makelaa, we are building a safe and trustworthy marketplace where buyers and sellers can connect with confidence. These Community Guidelines explain the standards of behavior expected from all users of the Platform.
Respect and Professionalism
- Treat all users with courtesy and respect.
- Harassment, hate speech, discrimination, or abusive behavior will not be tolerated.
- Respect cultural differences and diverse perspectives.
Honest Communication
- Provide accurate information in product listings, reviews, and messages.
- Do not spread false, misleading, or deceptive content.
- Reviews should reflect genuine experiences.
Product Integrity
- Sellers must list only authentic, safe, and legal products.
- Counterfeit, stolen, or prohibited items are strictly banned.
- Buyers should not request or encourage off-platform transactions.
Safe Transactions
- All payments and communications should stay within the Makelaa Platform.
- Attempts to bypass the Platform’s payment system are prohibited.
- Fraudulent orders, chargebacks, or false claims are not allowed.
Privacy and Data Protection
- Do not share or misuse another user’s personal information.
- Respect confidentiality in all buyer-seller communications.
Content Standards
- User-generated content (reviews, photos, comments) must be appropriate for a professional marketplace.
- Obscene, hateful, or violent content is prohibited.
Enforcement
- Violations of these Guidelines may result in removal of content, warnings, suspension, or permanent account termination.
- Serious violations may also result in legal action.
Reporting Concerns
If you see behavior or content that violates these Guidelines, please report it to our support team at contact@makelaa.com.
By using Makelaa, you agree to follow these Community Guidelines and help us maintain a safe and reliable marketplace for everyone.
