Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Items must be unused, in original packaging, and in the same condition as received.
• Certain items (e.g., perishable goods, personal care products, customized items) are non-returnable for safety and hygiene reasons.

Return Process

1. Contact our customer support team at contact@makelaa.com.
2. Provide order number, reason for return, and photos (if applicable).
3. Once approved, you will receive return instructions.
4. Customers are responsible for return shipping costs unless the return is due to a seller or Makelaa error (e.g., wrong or damaged item).

Refunds

• Refunds are issued to your original payment method once the returned item is received and inspected.
• Refund processing may take 5–10 business days.
• Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you wish to exchange an item, follow the same process as returns. Once approved, a replacement item will be shipped after we receive the original product.

Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. We will cover return shipping and issue a full refund or replacement.

Contact Us

If you have questions or need assistance with a return or refund, please contact us at contact@makelaa.com.